The Customer Relations Rep (CRR) will be responsible for outreach and success of existing customers and prospects. The CRR is a valued member of the Customer Experience Team (CX Team) and will help both prospects and customers grow in their relationship with Ministry Pass, Sermonary, and/or Churchly.

The Role of the Customer Relations Representative:

• • Contact lists of existing customers (and sometimes prospects) and generate interest in our other products and services across the Ministry Pass bundle offer.
  • Help the customers book meetings and complete purchases related to our various products and services according to their needs.
  • Provide occasional support and onboarding assistance to customers to help deepen the value they get from each subscription according to their needs and relationship to each service (MP | Sermonary | Churchly) 
  • Maintain data hygiene about customers including contact info, making notes on details about their church, anniversaries, family, ministry history and needs.

Weekly Activity of the Position:

• • Call, text, email, and/or video meet with current and prospective customers to help them reach their goals and get the most value from their subscription. 
  • Promptly follow up to ensure they have an exceptional experience and proactively predict other services that could help them based on feedback after making contact.
  • Engage low activity and at-risk customers as assigned. 
  • Respond promptly and effectively to unexpected customer replies, follow ups, and various fulfillments.  

Job Details:

• • This is a part time position, up to 25 hours a week.
  • The CRR will work as an independent contractor and invoice hours to be paid monthly.
  • This is a remote position. Our normal office working hours are 9-5 CST, but CRR is allowed flexible hours according to their location, assignments, and situation.

Our Values:

• • Intentional progress: Growth—on both a personal and corporate level—is one of our highest values.  We’re always trying to improve ourselves and our processes to serve pastors at a higher level.
  • Proactive communication: You’re part of the larger “team” at Ministry Pass and Sermonary—while our jobs vary, all teams work toward the same goals and serve the same mission. Communicating clearly and often means that everyone can make progress together. 
  • Fearless initiative: If we see something that needs to be done, we do it without waiting for someone to assign it to us. We’re also constantly looking for ways we can innovate on both a team and corporate level. (See “Intentional Progress” above)
  • Contagious generosity: We strive to be generous in everything we do—whether that’s giving to charities and organizations at the corporate level (which we do on an ongoing basis) or giving each other grace when we need it.
  • Resilient systems: Our systems make all our work more efficient and organized.  So, out of respect for our coworkers and our own sanity, we make sure our systems are the best they can be.
  • Productive Honesty: We seek to have honest, productive dialogue about the work we do. In an office environment, most people are only 90% honest. We seek to be 100% honest with each other, even when it’s uncomfortable.

Our Characteristics:

• • Passion for the Church: We see pastors and churches as more than customers—we care about their well-being and want to serve them in ways that make their lives better.
  • Growth Mindset: We’re always looking for opportunities to grow—whether that’s pursuing additional training or looking at data to learn from our current strengths and weaknesses.
  • Results-oriented: Because we don’t want to just talk about serving pastors and churches (we want to actually do it!), we are intentional about tracking our results and metrics. We then use these numbers to further (and expedite!) our growth and efficiency.